Return & Refund Policy
Return & Refund Policy
We want you to understand our return and refund process before making a purchase.
Return Eligibility
Eligible items may be returned within 14 days after delivery.
To qualify for a return, the item must be unused, unopened where applicable, in the same condition as received, and in its original packaging.
Proof of purchase or your magicyc order number is required.
If your item arrives damaged, defective, or incorrect, please contact our support team with your order details and photos so we can review the issue and provide an appropriate resolution.
For complete instructions, please refer to our Return & Refund Policy.
How to Request a Return
Before sending any product back, please contact:
support@magicyc.com
Please include:
- Your order number
- The product you wish to return
- The reason for the return
- Photos if the product arrived damaged, defective, or incorrect
We will review your request and provide return instructions and the appropriate return address.
Please do not return products without contacting us first and do not send products directly to the manufacturer.
Return Shipping Costs
For returns due to a change of mind or other reasons not caused by an error on our part, the customer is responsible for return shipping costs.
If you received a damaged, defective, or incorrect product, please contact us with your order details and supporting photos. When the issue is confirmed, we will provide an appropriate resolution.
Restocking Fees
We do not charge a restocking fee for eligible returns.
Refunds
After your returned item is received and inspected, we will notify you by email whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days after approval.
Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed after we confirmed your refund and you still have not received it, please contact support@magicyc.com.
Exchanges
We do not offer direct exchanges.
If you wish to replace an eligible product with another product, please complete the return process and place a new order after your return has been approved.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order after delivery.
If your order arrives damaged, defective, incomplete, or you receive the wrong product, contact support@magicyc.com as soon as possible.
Please provide your order number and clear photos showing the issue so we can review the case and provide an appropriate resolution.
Order Cancellations
If you need to cancel an order, contact support@magicyc.com as soon as possible.
We can cancel an order only if it has not entered fulfillment or been shipped.
Once an order has shipped, it can no longer be cancelled and our normal return policy will apply.
Contact
Email: support@magicyc.com
Company: Jiamusi Qianjin District Baomin Trading Co., Ltd.
Address: Room 317, 3rd Floor, V0008, No. 222 Chang'an East Road, Gangwan Subdistrict, Gangwu Community, Qianjin District, Jiamusi, Heilongjiang Province, China
Phone: +86 13878032620